Support

You can pay your bill online through our customer portal, via phone, or by mailing a check to our billing address below: 2332 Kingman Ave, Kingman, AZ 86401.

Log in to your Client Portal at my.wecomfiber.com. If there is an active outage affecting your area, you’ll see a banner at the top of your portal.

If an outage is active, there’s no need to call—our team is already working to restore service. All affected customers will receive an email once services are restored, and the banner in your Client Portal will automatically be removed.

Our customer support number is 928-753-3829.

User manuals and guides are available for download on our support page. (We will send you our Welcome Kit which will have all guides)

You may be wondering about those designated areas of the city where utility companies like ours can access and maintain lines. These areas are called utility easements, and we work closely with the city to navigate them as we build out our super-fast fiber network. Here's a quick breakdown:

• A utility easement is like a special agreement for a small portion of your property. It grants Wecom Fiber the right to access our fiber lines and keep them there. Think of it as a dedicated path to the best internet experience!
• These easements are permanent restrictions, so they stay with the property even when it is sold. While we have the right to use that space for our fiber lines, we do not own the land. It still belongs to you!
• Just a heads up, you may also hear the term “right of way.” This refers to any public road in the city, including streets, sidewalks, and yes, even utility easements. These areas are intended for shared use to keep things running smoothly for everyone.

If you have any questions about easements or how Wecom Fiber will use them in your neighborhood, please contact us.

You may have noticed flags or colored markings popping up around your neighborhood. These flags are placed by utility companies to help us at Wecom Fiber identify the exact location of underground utility lines.

By following these markings during construction, we can ensure the safety of your property and prevent any damage to essential services. Here’s a quick guide to understanding the different colors and what they represent:

• White: This color marks areas designated for future excavations by Wecom Fiber.
• Pink: These temporary marks are used for surveying purposes only.
• Red: This color indicates the presence of underground power lines, cables, conduits, and lighting cables.
• Yellow: Caution! Yellow markings indicate the presence of natural gas, oil, steam, petroleum or other flammable materials.
• Orange: If you see orange marks, there may be communication lines, alarm or signal lines, cables or conduits buried underneath.
• Blue: This color represents the location of the drinking water pipes.
• Purple: This color means the presence of regenerated water lines, irrigation systems or slurry lines.
• Green: Finally, the green markings indicate the location of the sewer and drain pipes.

We appreciate your understanding and cooperation as we bring Wecom Fiber to your neighborhood.

In Arizona, flags are valid for 15 working days to ensure accuracy throughout the construction process. If construction lasts longer than 15 days, the area will be remarked. We'll handle this refresh process as needed to keep the markings up-to-date.

At Wecom Fiber, we strive to keep our communities informed throughout the construction process by sending an email with details before our crew arrives.

Please note: Before construction begins, city crews and contractors will need to access the utility right-of-way on your property to mark existing underground lines. While Wecom Fiber will inform you of our construction schedule, these initial markings may not be accompanied by a separate notification.

Every community has a unique layout, with varying complexity of underground utility access. This, along with zoning regulations, can impact construction timelines. While some areas allow crews to work quickly, others require more extensive planning and design.

We understand the desire for a concrete timeline. Unfortunately, unforeseen factors such as weather or unexpected obstacles can also impact the timeline.

For up-to-date information on the progress of your neighborhood, visit our interactive fiber map.

We’ll continue restoration work throughout the neighborhood until all projects are complete. As we progress, you may notice construction debris and materials organized in designated areas called laydown yards. These temporary spaces are used for storing tools, materials, and equipment. Please be assured that we’ll clean up these areas thoroughly once the work is finished.

You may also see temporary paint markings similar to the orange flags. These markings are designed to fade over time, especially with a few rainfalls and some Arizona sunshine. They are not permanent and will disappear without any additional effort.