Support
Home Network Control to Stay Protected
WecomIQ comes bundled with your home internet so you can stay productive, protected and connected.
Connect Devices
Manage your devices – view and control what’s connected
Protect Users
Set up profiles and create custom settings.
Secure Home Network
Have peace of mind with updates, assistance & support.
Wecom Fiber Home Resources
Learn how to navigate your new home connectivity tools by watching the videos below.
What Is the Wecom Fiber Welcome Kit?
The Wecom Fiber Welcome Kit is designed to help you get started with your new fiber internet service quickly and easily. Inside the kit, you’ll find everything you need to set up your connection, including a user manual, modem/router, necessary cables, and additional information. The user manual provides detailed instructions on installation, troubleshooting, and maintenance to ensure you have the best experience with your service. For further assistance, you can always refer to our support resources or contact our customer service team.
Welcome Kit
Frequently Asked Questions
Billing and Payments
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How can I pay my bill?
You can pay your bill online through our customer portal, via phone, or by mailing a check to our billing address below: 2332 Kingman Ave, Kingman, AZ 86401.
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What payment methods do you accept?
We accept the majority of credit/debit cards, with the exception of American Express. ACH through a checking account is authorized through the customer portal only.
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How do I set up automatic payments?
Log in to your account, go to the billing section, and select the option to set up automatic payments.
Installation and Setup
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How do I schedule an installation?
You can schedule an installation by calling our support line or booking an appointment through our website.
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What should I expect during the installation?
Our technician will install the necessary equipment and ensure your internet connection is working properly. The process typically takes 1-2 hours.
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Can I install the equipment myself?
Currently, at this time we do not offer self-installs.
Service Plans
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What internet plans do you offer?
We offer a variety of plans to suit different needs, including basic, standard, and premium packages.
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How can I upgrade or downgrade my plan?
You can change your plan by contacting our Contact Center.
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Are there any data caps on your plans?
No, all our plans come with unlimited data.
Technical Support
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What should I do if my internet is not working?
First, check that your device is properly connected to your Wi-Fi network. Then, restart your device. To restart, power off your device completely and turn it back on.
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How do I reset my router?
First, unplug your equipment for 30 seconds and then plug it back in. For more information contact our support team for further assistance.
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Why is my internet speed slower than expected?
Slow speeds can be caused by various factors, including network congestion and device interference. Check our troubleshooting guide for tips on improving speed.
Account Management
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How do I log into my account?
Visit our website and click on the "Client Portal" button. Enter your username and password to access your account.
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How can I update my personal information?
Log in to your account, go to the profile section, and update your details.
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How do I cancel my service?
Contact our support team to request a cancellation. Please note that early termination fees may apply.
Service Outages
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How can I check for service outages in my area?
Visit our outage map on the support page to see current outages and estimated resolution times.
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Will I be notified of service outages?
Yes, you can sign up for outage notifications via email or SMS.
General Questions
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What is Wecom Fiber's customer support number?
Our customer support number is 928-753-3829.
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What are your customer support hours?
Our support team is available Monday through Friday, 8AM to 5 PM, except holidays.
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Where can I find user manuals and guides?
User manuals and guides are available for download on our support page. (We will send you our Welcome Kit which will have all guides)
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