Welcome to the Wecom Fiberhood

We’re powering even more homes with high-speed fiber internet in Arizona.

Arizona, forgive our dust. Construction is proof of progress.

We are dedicated to putting our customers first at all times, especially during the construction process as we continue to build out the Wecom Fiberhood. As we build out our fiber network across Arizona, you will hear from us every step of the way.

The Wecom Fiber team will proactively reach out to you (personal visits, mail, email, door hangers, or posters) to let you know when it’s time to “forgive our dust.” Our fiber map is constantly updated with the latest information on the neighborhoods we’re serving so you can easily stay informed.

If you see us in your neighborhood or have questions or concerns during the construction process, our friendly and knowledgeable team is here to help. Simply contact us through our website contact form, or give us a call at (928) 753-3829.

Our Construction Schedule

Follow our progress.

Notification

Before we begin fiber installation in your neighborhood, you’ll receive a friendly reminder a few weeks in advance. This notification, which we call a PSA, will provide important details about the construction schedule and what to expect during the process.

Parking Restrictions

You may notice temporary “no parking” signs posted on your street. This indicates we are preparing to begin our construction work. We appreciate your understanding and patience as we work diligently to build our high-speed, reliable network.

Construction Vehicles

When you see construction vehicles on your road, it means we have started laying our fiber optic network. You will soon have access to our top-notch internet services. If you haven’t already, sign up for updates to find out when Wecom Fiber will be available at your address.

Wait List Sign Up

Be among the first to experience Wecom’s cutting-edge construction services. Join our waitlist and enjoy priority access when our services launch in your area. Don’t miss out on the opportunity to revolutionize your construction projects.

Crew Members

If you see team members on your or your neighbors’ property, that’s great news! We’re getting ready to connect our fiber network to homes, and Wecom Fiber may already be available in your area. If you’ve signed up for updates, we’ll send you an email to let you know when you can sign up.

It’s Time to Connect

Once you receive an email from us, it’s time to sign up for service. We’ll send a professional to connect our fiber optic network from the street to your home. As always, installation is included at no additional cost. Connect with us simply, and get fast fiber quickly.

How to Recognize Wecom Fiber in the Neighborhood

Our five-step plan to bring fast, reliable internet to your doorstep.

Communication

We’ll let you know we’re in the neighborhood.

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Construction

We will begin construction and install fiber in your neighborhood and outside your home.

Consult with sales

Meet with a sales professional to customize a package just for you.

Customer Notification

We will let you know when it is time for installation at home.

Connection

You are connected to Wecom’s super-fast fiber.

Construction Concerns?

Construction can be a mess at times, but we always like to leave things better than we found them. Sometimes our team needs to make repairs or do some extra cleaning. If you see something that needs our attention, please let us know.

FAQ

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What is a "right of way" or "easement of passage?"

You may be wondering about those designated areas of the city where utility companies like ours can access and maintain lines. These areas are called utility easements, and we work closely with the city to navigate them as we build out our super-fast fiber network. Here's a quick breakdown:

  • A utility easement is like a special agreement for a small portion of your property. It grants Wecom Fiber the right to access our fiber lines and keep them there. Think of it as a dedicated path to the best internet experience!
  • These easements are permanent restrictions, so they stay with the property even when it is sold. While we have the right to use that space for our fiber lines, we do not own the land. It still belongs to you!
  • Just a heads up, you may also hear the term “right of way.” This refers to any public road in the city, including streets, sidewalks, and yes, even utility easements. These areas are intended for shared use to keep things running smoothly for everyone.

If you have any questions about easements or how Wecom Fiber will use them in your neighborhood, please contact us.

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What do the flags in my yard mean?

You may have noticed flags or colored markings popping up around your neighborhood. These flags are placed by utility companies to help us at Wecom Fiber identify the exact location of underground utility lines.

By following these markings during construction, we can ensure the safety of your property and prevent any damage to essential services. Here’s a quick guide to understanding the different colors and what they represent:

  • White: This color marks areas designated for future excavations by Wecom Fiber.
  • Pink: These temporary marks are used for surveying purposes only.
  • Red: This color indicates the presence of underground power lines, cables, conduits, and lighting cables.
  • Yellow: Caution! Yellow markings indicate the presence of natural gas, oil, steam, petroleum or other flammable materials.
  • Orange: If you see orange marks, there may be communication lines, alarm or signal lines, cables or conduits buried underneath.
  • Blue: This color represents the location of the drinking water pipes.
  • Purple: This color means the presence of regenerated water lines, irrigation systems or slurry lines.
  • Green: Finally, the green markings indicate the location of the sewer and drain pipes.

We appreciate your understanding and cooperation as we bring Wecom Fiber to your neighborhood.

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How long do the flags stay up?

In Arizona, flags are valid for 15 working days to ensure accuracy throughout the construction process. If construction lasts longer than 15 days, the area will be remarked. We'll handle this refresh process as needed to keep the markings up-to-date.

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Will I be notified before the flags are placed?

At Wecom Fiber, we strive to keep our communities informed throughout the construction process by sending an email with details before our crew arrives.

Please note: Before construction begins, city crews and contractors will need to access the utility right-of-way on your property to mark existing underground lines. While Wecom Fiber will inform you of our construction schedule, these initial markings may not be accompanied by a separate notification.

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How long will the work in my neighborhood take?

Every community has a unique layout, with varying complexity of underground utility access. This, along with zoning regulations, can impact construction timelines. While some areas allow crews to work quickly, others require more extensive planning and design.

We understand the desire for a concrete timeline. Unfortunately, unforeseen factors such as weather or unexpected obstacles can also impact the timeline.

For up-to-date information on the progress of your neighborhood, visit our interactive fiber map.

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Will you restore my neighborhood after construction?

We’ll continue restoration work throughout the neighborhood until all projects are complete. As we progress, you may notice construction debris and materials organized in designated areas called laydown yards. These temporary spaces are used for storing tools, materials, and equipment. Please be assured that we’ll clean up these areas thoroughly once the work is finished.

You may also see temporary paint markings similar to the orange flags. These markings are designed to fade over time, especially with a few rainfalls and some Arizona sunshine. They are not permanent and will disappear without any additional effort.

Report a Concern

Something on your mind? If you have concerns, we want to be the first to know. Please call us at (928) 753-3829 for urgent matters, or complete the form below.

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